Help Center · v2026.04 · Updated weekly

How Murex works, in plain English.

Setup, features, pricing, sync, data — everything you need to get the most out of your sell-through intelligence. Written by the same operators who built it.

Last published26 May 2026
Pages06 sections · 42 articles
Avg. response< 1 business day
StatusAll systems operational
App versionMurex 2.4.1
01 · Onboarding

Getting started

Install Murex, choose a location, pick your channels, set your alerts. Two minutes, start to finish.

Read the setup guide →
02 · Reference

Core features

Dashboard, Products, Categories, Recommendations, Best Sellers, Affinity, and Projects — every page explained.

Browse the features →
03 · Plans

Billing & plans

Five tiers, one feature set. SKU limits, free trial mechanics, and how upgrades & downgrades work.

Compare the plans →
04 · Configuration

Settings & data

Thresholds, sales channels, buy documents, sync cycles, and exactly what we store about your store.

Open the settings reference →
05 · FAQ

Common questions

How STR is calculated, why POS is excluded, what happens if you uninstall — quick answers to the questions we hear most.

Read the FAQ →
06 · Humans

Talk to support

Real operators, not a chatbot. Same-day response on business days, with a checklist for what to include in your request.

Open a ticket →